The interest based framework for mediation in Hong Kong provides opportunities for defining, articulating and meeting the parties’ material interests and needs through a problem solving process to achieve resolution. The impact of conflict on individuals is profound, in terms of how they see themselves, how they perceive the others in the dispute and what they think is achievable through a resolution of the dispute. This CPD seminar will explore additional possibilities that are available beyond merely reaching settlement, when individuals are supported in managing their conflict.